FAQ

Orders

What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, AfterPay, Google Pay, and Apple Pay.
Do your prices include GST and can I get a Tax Invoice?
All our prices are GST inclusive. If you’d like a tax invoice either email us or give us a call via our Contact page and we’ll gladly supply one for you.
Is it secure to shop online with you and are you protecting my data?
We use only reputable SSL encrypted secure payment processing of orders. Your data is kept safe in terms of our Privacy Policy.
What happens if you can’t fill my order or deliver when I’ve requested it?
If we are unable to fulfil your order or requested delivery time frame, we will advise you within 24 hours and provide a full refund of any charges.
What if there are issues with my order?
Please be aware all our cookies and cakes are hand-made and despite the best efforts of our artisan team there may be some slight variations from the images shown. However, we always do everything we can to ensure that your Memory Lane order will arrive to meet, if not exceed, your expectations.

If there are any issues with the products you have received, please be assured we are here to respond to your concerns and will address them. Either email us or call us via our Contact page.

If there is a problem with your order we will gladly exchange it for you or process a refund. To do this we would, however, need you to return your order to us within 7 days of receipt. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and unopened condition.

Regarding delivery issues please be aware that once your order has been picked from us for Hand Delivery, or sent with Australia Post we can only rely on their best efforts. You should receive a tracking email from from us when your order has been dispatched by Australia Post, and it would be best to contact them first with any enquiries you may have. If you still do not have answers, please contact us by email or phone via our Contact page. We will do whatever we can to assist you.

Shipping and Delivery

Can I pick up my order?
You are more than welcome to collect your order from us. Please see our Contact page for a map showing our location.
Where do you deliver?
All our Giant Cookies, Giant Cookie Cakes and Petite Cookie Packs are only available for Hand Delivery in the Melbourne Metro area or can be collected from our premises.

All our Gift Packs, Corporate, Custom and Themed Cookies are available for delivery Australia wide.

Do you do same day delivery?
We offer same day delivery to the Melbourne Metro Area for “Same Day Cookies”. Other products may also be available for same day delivery, please contact us directly to enquire.
How long will my order take?
Standard Post delivery Australia wide usually takes 3-6 business days after dispatch for Metro areas and 4-7 days for regional areas. With the Coronavirus Pandemic there may be delivery delays and Express Post is no longer guaranteed as Next Day delivery.

Please note that there are also generally delivery delays during high volume and peak periods such as Valentine’s Day, Mother’s Day, or Christmas. Unfortunately, we are unable to control or guarantee delivery time frames on behalf of carriers as these are matters over which we have no control.

What if I or the recipient does not receive a delivery?
For non-Same Day Deliveries, we advise our carriers that they can leave deliveries in a safe place. If there is no one to receive it, or no safe place to leave it, the delivery may go to a Post Office or other Postal Collection Point.

For Same Day Deliveries, if there is no one to receive a delivery, the delivery will be returned to Memory Lane Cookies and additional charges will apply.

We arrange deliveries based on the information we have been provided. If any information is incomplete or incorrect, it is possible that your order will be unable to be delivered. Please ensure full delivery details are included and for businesses the business name, and if applicable Level and/or Suite number.

Unfortunately, we cannot be held responsible if there is no one to receive a delivery or no safe place to leave it.

What are the Delivery Conditions for Custom Cookies?
There is a choice of either Standard or Express Post.

Please ensure you provide a name, phone number and full delivery address and ensure that someone will be available to receive the delivery when requested. If there is no one to receive it, or no safe place to leave it, the delivery may go to a Post Office or other Postal Collection Point. selling products. See bottom of this page for the full Melbourne suburb list.  All of our other quotes and Custom Cookies we SHIP Australia wide with next day dispatch. Shipping can take 1-3 working days depending on your location.

What are the Delivery Conditions for Giant Cookies (Excluding Cookie Cakes)?
For same day delivery place your order by 10am for delivery between 12.00 and 4.30pm. If choosing another day, the delivery will also take place between 12.00 and 4.30pm.

Please ensure you provide a name, phone number and full delivery address and ensure someone will be available to receive the delivery when requested or a re-delivery fee will apply. Same Day delivery costs are calculated per kilometre from our bakery in Huntingdale.

What are the Delivery Conditions for Cookie Packs (Excluding Petite Cookie Packs)?
There is a choice of either Same Day, Standard or Express Post.

For Same Day delivery we would need to receive you order by 10am for delivery between 12.00 and 4.30pm. If choosing another day, the delivery will also take place between 12.00 and 4.30pm.

Please ensure you provide a name, phone number and full delivery address and ensure that someone will be available to receive the delivery when requested or a re-delivery fee will apply. Same Day delivery costs are calculated per kilometre from our bakery in Huntingdale.

What are the Delivery Condition for Petite Cookie Packs?
Petite Cookie Pack A is available for Same Day delivery and we would need to receive you order by 10am for delivery between 12.00 and 4.30pm. If choosing another day, the delivery will also take place between 12.00 and 4.30pm.

Please ensure you provide a name, phone number and full delivery address and ensure that someone will be available to receive the delivery when requested or a re-delivery fee will apply. Same Day delivery costs are calculated per kilometre from our bakery in Huntingdale.

Petite Cookie Pack B, Gluten Free Cookie Pack and Nut Free Cookie Packs require two business days notice. The delivery will take place between 12.00 and 4.30pm.

Please ensure you provide a name, phone number and full delivery address and ensure that someone will be available to receive the delivery when requested or a re-delivery fee will apply. Delivery costs are calculated per kilometre from our bakery in Huntingdale.

Cookie Questions

How should I store my cookies?
It is best to store your cookies in a cool dry place. If they have been opened, to maintain their freshness, it will be best if they are resealed or stored in an airtight container.

Cookie Cakes need to be refrigerated and consumed within three days.

Can I order customised cookies?
We offer Custom Cookies and customisation with our Corporate Cookies.

Beyond this we can also be contacted to provide a customised Theme cookie. We may even be able to assist you with one you have designed yourself.

You are welcome to send us an email or give us a call via our Contact page.

What ingredients and allergens are in your products and what is their shelf life?
All our products come with full detailed ingredient listings, allergen declarations and nutritional information that conforms with Australia’s Food Labelling Standards.

For an indication of ingredients in the various products you can look through the Ingredients heading below.

Ingredients, Allergens and Shelf Life

Artificial colours

Colours which may be present in Smarties®, Lollies and Royal Icings used for cookie toppings:

100, 102, 110, 120, 160, 122, 123, 124, 133, 153, 155, 162 171

Cookie Toppings

Royal Icing Cookie Topping
Ingredients: Wheat Flour, Icing Sugar, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg, Lemon Juice, Humectant.
Allergen Information: Contains Egg, Sulphites.

Fondant Cookie Topping
Ingredients: Sugar, Glucose, Vegetable Fats and Oils, Maize Starch, Vegetable Gum, Natural Flavour, Colour, Preservative, Acidity Regulator, Antioxidant.
Allergen Information: Contains Soybean.

Choc Indulgence Cookies

NOTE: All choc indulgence cookies have the option of choc treats or choc lollies toppings.

Choc Treats Topping: Pretzels and Popcorn
Choc Lollies Topping: Lollies

Giant Choc Indulgence Baby Romper
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Chocolate, Vegetable Oil, Egg, Fondant Cookie Topping.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites. May contain traces of nuts.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Choc Indulgence Heart
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Chocolate, Vegetable Oil, Egg.
Allergen Information: Contains Wheat, Egg, Milk, Soybean. May contain traces of nuts.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Choc Indulgence Letter
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Chocolate, Vegetable Oil, Egg.
Allergen Information: Contains Wheat, Egg, Milk, Soybean. May contain traces of nuts.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Choc Indulgence Number
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Chocolate, Vegetable Oil, Egg.
Allergen Information: Contains Wheat, Egg, Milk, Soybean. May contain traces of nuts.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

 

Cookie Cakes

Giant Heart Cake
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Cream Cheese, White Chocolate, Cream, Vegetable Oil, Egg, Berries, Cookie Topping Royal Icing, Macarons.
Allergen Information: Contains Wheat, Egg, Milk, Soybean. May contain traces of nuts.
Shelf Life: Please refrigerate and Best Before 3 days.

Giant Letter Cake
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Cream Cheese, White Chocolate, Cream, Vegetable Oil, Egg, Choc Treats, Pretzels, Popcorn.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites. May contain traces of nuts.
Shelf Life: Please refrigerate and Best Before 3 days.

Giant Number Cake
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Cream Cheese, White Chocolate, Cream, Vegetable Oil, Egg, Berries, Cookie Topping Royal Icing, Macarons.
Allergen Information: Contains Wheat, Egg, Milk, Soybean. May contain traces of nuts.
Shelf Life: Please refrigerate and Best Before 3 days.

 

Cookie Packs and Themed Cookies

All Cookie Packs (excluding corporate packs) and Themed Cookies
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg, Royal Icing Cookie Topping, Fondant Cookie Topping. Some packs also include Smartie® Cookies.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

 

Corporate Cookies

Corporate Cookies with Edible Images
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg, Fondant Cookie Topping and Edible Images.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Gluten Free Petite Pack
Ingredients: Almond Meal, Butter, Sugar, Gluten Free Custard Powder, Natural Flavours, Vegetable Gum, Natural Colour, Icing Sugar, Corn Flakes Gluten Free, Almonds, Glace Cherries, Condensed Milk, Chocolate, Sultanas, Egg, Coconut, Flavour, Gluten Free Plain Flour, Vanilla Essence, Colours.
Allergen Information: Contains Egg, Milk, Soybean, Tree Nuts, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Nut Free Petite Pack
Ingredients: Wheat Flour, Butter, Jam, Self Raising Wheat Flour, Icing Sugar, Oats, Chocolate, Egg, Icing Sugar, Brown Sugar, Coconut, Custard Powder, Vegetable Oil, Cranberries, Condensed Milk, Egg, Golden Syrup, Passionfruit Pulp, Cocoa Powder, Fruit Puree, Vanilla Essence, Raising Agent, Glace Cherries, Baking Powder, Glucose Syrup, Flavor, Colours, Salt.
Allergen Information: Contains Wheat, Oats, Egg, Milk, Soybean, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Petite Cookie Pack A
Ingredients: Wheat Flour, Butter, Icing Sugar, Self Raising Wheat Flour, Jam, Chocolate, Custard Powder, Almonds, Cornflakes Gluten Free, Brown Sugar, Condensed Milk, Egg, Glace Cherries, Cocoa Powder, Vegetable Oil, Yoghurt Buttons, Sultanas, Passionfruit Pulp, Fruit Puree, Vanilla Essence, Baking Powder, Glucose Syrup, Raising Agent, Flavours, Colours, Salt.
Allergen Information: Contains Wheat, Oats, Egg, Milk, Soybean, Tree Nuts, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Petite Cookie Pack B
Ingredients: Wheat Flour, Butter, Self Raising Wheat Flour, Icing Sugar, Sugar, Jam, Chocolate, Custard Powder, Passionfruit Pulp, Pistachios, Walnuts, Golden Syrup, Sugar, Cocoa Powder, Vegetable Oil, Flavours, Vanilla Essence, Baking Powder, Pistachio Paste, Baking Powder, Egg, Salt, Spice, Cinnamon.
Allergen Information: Contains Wheat, Oats, Egg, Milk, Soybean, Tree Nuts, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

 

Custom Cookies

Custom Cookies
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg and Fondant Cookie Topping.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

 

Giant Cookies

Giant Baby Face
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg.
and Royal Icing Topping.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Classic Choc Smarties®
Ingredients: Wheat Flour, Smarties®, Brown Sugar, Chocolate, Butter, Egg, Sugar, Vegetable Oil, Fruit Puree, Glucose Syrup, Vanilla Essence, Raising Agent, Baking Powder and Salt.
Allergen Information: Contains Wheat, Egg, Milk, Soybean.
Shelf Life: Unopened Best Before 1 month. Once opened Best Before 5 days.

Giant Donut
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg.
and Royal Icing Topping.
Allergen Information: Contains Wheat, Egg, Milk, Soybean, Sulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Double Choc Smarties®
Ingredients: Wheat Flour, Smarties®, Brown Sugar, Chocolate, Butter, Egg, Sugar, Vegetable oil, Cocoa Powder, Fruit Puree, Glucose Syrup, Vanilla Essence, Raising Agent, Baking Powder and Salt.
Allergen Information: Contains Wheat, Egg, Milk, Soybean.
Shelf Life: Unopened Best Before 1 month. Once opened Best Before 5 days.

Giant Flower
Ingredients: Wheat Flour, Butter, Sugar, Self Raising Wheat Flour, Vegetable Oil, Egg.
and Royal Icing Topping.
Allergen Information: Contains Wheat, Egg, Milk, SoybeanSulphites.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

 

Giant Yo Yos

Giant Chocolate Yo Yo
Ingredients: Butter, Icing Sugar, Self Raising Wheat Flour, Custard Powder, Wheat Flour, Cocoa Powder, Chocolate, Vanilla Essence.
Allergen Information: Contains Wheat, Milk, Soybean.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Gluten Free Yo Yo
Ingredients: Butter, Gluten Free Custard Powder, Icing Sugar, Gluten Free Plain Flour, Vanilla Essence.
Allergen Information: Contains Milk.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Monte Carlo Yo Yo
Ingredients: Butter, Self Raising Wheat Flour, Icing Sugar, Wheat Flour, Sugar, Raspberry Jam, Custard Powder, Egg, Coconut, Vanilla Essence.
Allergen Information: Contains Wheat, Egg, Milk.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Pistachio Yo Yo
Ingredients: Icing Sugar, Butter, Wheat Flour, Self Raising Wheat Flour, Custard Powder, Pistachio Nuts, White Chocolate, Pistachio Paste, Pistachio Flavour, Vanilla Essence.
Allergen Information: Contains Wheat, Milk, Soybean, Tree Nuts.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Red Velvet Yo Yo
Ingredients: Butter, Icing Sugar, Self Raising Wheat Flour, Custard Powder, Cocoa Powder, Vanilla Essence.
Allergen Information: Contains Wheat and Milk.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Salted Caramel Yo Yo
Ingredients: Caramel, Sweetened Condensed Milk, Butter, Golden Syrup, Vegetable Oil, Butter, Wheat Flour, Icing Sugar, Salt, Custard Powder, Cocoa Powder, Chocolate.
Allergen Information: Contains Wheat, Milk, Soybean.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

Giant Vanilla Yo Yo
Ingredients: Icing Sugar, Butter, Self Raising Wheat Flour, Wheat Flour, Custard Powder, Vanilla Essence.
Allergen Information: Contains Wheat, Milk.
Shelf Life: Unopened Best Before 2 months. Once opened Best Before 1 month.

 

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